Changing the game for an entertainment company
Digital problem solving

Generating significant increase in enterprise value by designing and delivering industry-leading tech to transform retail


Challenge

A market leading entertainment company entering in to a merger needed help replacing legacy retail solutions to support merger objectives, build omni- and channel capabilities and transform the experience for customers and 20,000 shop staff.

How can we provide a new Retail solution which facilitates a true omni channel experience, delivers the best engagement and drives improved business as a result.

Approach

  • Designed and agreed target digital architecture and investment business case
  • Developed deep customer understanding to inform design
  • Agreed a backlog of prioritised user stories
  • Integration with key enabling systems
  • Upskilled the Client team and transitioned knowledge

Value

  • Solution rolled out to 20,000 staff and over 3,700 shops
  • Merged company agreed investment plan and provided very positive feedback
  • EAgile ways of working embedded in to clients team
  • Industry leading omni-channel experience, differentiated from the competition.
  • Significant uplift in valuation of company based on uniqueness of arriving